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Terms & Conditions

 

Booking & Payment

Once an agreement regarding the itinerary (and hotel options, if it is the case) is reached, a 20% deposit of the total cost of the tour package is required. The confirmation of all booked services will follow shortly (in case of hotel bookings, it may take 2-3 days until all confirmed). The balance of the tour cost is due 15 days prior to the start of the tour. Our tour prices do not include airfare, and are subject to change. However, the price for the tour of your choice is guaranteed at the moment you will pay the deposit and we confirm the services to you. As payment options, we accept credit card payments (via Pay Pal) or wire transfer. In some circumstances, we may accept cash payment of the balance upon arrival on the tour. Please note we cannot accept credit card information over e-mail or telephone.

 

 

Cancellation and refunds

All cancellation requests must be made in writing, over e-mail. Cancellations made 60 days or more prior to departure will be subject to the loss of 5% of total tour cost (to be retained from the deposit). The rest of the deposit will be refunded, any bank commissions relative to the refund will be at your expense. 59 to 16 days cancellations will be subject to loss of the deposit (20% of the total cost of the trip). 15 to 3 days cancellations will be subject to loss of 50% of total tour price. Cancellations between 2 days and tour start date will be penalized with 100% of tour cost.

Included with your tour:

The services of an English speaking guide, guide/driver or driver only, as agreed in correspondence, as well as private transportation by car or mini-van, as agreed, depending on number of passengers. Entrance fees and guided tours for the sights included in your itinerary. Your escort will be available with his services at any other sights you might decide to visit, but you will have to pay the entrance fees on your own and in some cases the entrance fee for the tour escort. All breakfasts, plus other meals as per the itinerary of each tour. Special features (home hosted meals, folklore shows, etc.) as per the itinerary of each tour. Accommodations every night while on the tour, based on each tour’s hotel list. Airport transfers - as per agreed itinerary of each tour.

Insurance

The tour packages include no insurance. We strongly recommend the purchase of trip cancellation insurance (covering expenses related to cancellation of your trip due to illness, accident or other unforeseen circumstances), as well as trip medical insurance (that would cover some of the medical care costs while at your destination, in case medical care is needed, including air fare and air arrangements for returning home early, as a result of medical problems). We also recommend baggage insurance, in case your baggage is lost or stolen at any point before, after, or during your tour.

Passports and Visas

You will need valid passports for travel. Please check with the appropriate consulate or embassy for visa requirements.

Finding out information about whether a visa is required for the trip, application procedures and documents needed is the sole responsibility of the traveler(s). Tours2Serbia will not be responsible if you are denied entry to any of the countries on the tour due to incomplete travel documents.

Changes of the itinerary

Itineraries and other arrangements are subject to change at any time due to unforeseen circumstances or circumstances beyond Tours2Serbia control. All efforts will be made to operate the tour as planned and advertised, but changes may occur after the final itinerary has been issued. In case any changes occur, all efforts will be made to replace the planned features with equivalent ones.

Air arrangements

No responsibility will be accepted for mistakes or errors in airfare bookings made by third parties. Tours2Serbia will communicate with the traveler(s) regarding the exact travel dates and times involved with the tour, and it is up to the traveler(s) to ensure the correct arrival and departure flights are booked.

PAYMENT OF THE TOUR PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

 
Terms & Conditions
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